Delivery & Returns
- DELIVERY -
Free Shipping is offered within Australia. Orders placed will be shipped within 48 Hours unless otherwise stated. If the product is out of stock you can pre-pay and you will be notified when new stock has arrived. As the scarves are made in Australia, the waiting period is generally 2-3 weeks for making of any replacement orders. Orders placed on weekends and public holidays will be shipped on the next business day. All Australian orders are sent via Australia Express Post and should arrive within 1-2 business days in metropolitan areas or 2-3 days in regional areas.
If your order has not arrived within 5 business days, please contact us at firstname.lastname@example.org.
- WORLDWIDE -
We also ship worldwide via two shipping methods: Standard Post or Express Courier.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There must be a valid reason, such as a fault, to the scarf in order for it to be returned.
To complete your return, we require a receipt or proof of purchase.
Returns must be made within 3 working days upon receiving the scarf.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Po Box 417 Black Rock Victoria AU 3193.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Po Box 417 Black Rock Victoria AU 3193
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.